Trust & Safety

A marketplace built on trust

Every feature we build starts with one question: does it make the platform safer for both buyers and creators? Here's how we keep Picy trustworthy.

Escrow-protected payments

Funds are held safely in escrow and only released to the creator once you approve their delivery. No more paying upfront and hoping for the best.

Verified sellers

Creators go through KYC checks. A verified badge means their identity has been confirmed — giving you confidence in who you're hiring.

Milestone delivery

Large projects are broken into milestones. You approve each stage before the next begins and before any money moves.

Dispute resolution

If something goes wrong, our team steps in to mediate. Escrow keeps your money safe while we help you reach a fair outcome.

Protected communication

Keep all chats on Picy so there's a clear record. Off-platform arrangements aren't covered by our protections.

Transparent reviews

Real reviews from verified orders give you an honest picture of a creator's work before you commit.

How to stay safe on Picy

  1. 1Always keep payments and communication on the platform — off-platform deals aren't protected.
  2. 2Check a creator's verification badge and read their reviews before hiring.
  3. 3For large projects, use milestone delivery to review work at every stage.
  4. 4Report anything that feels off. Our team reviews every report and takes action quickly.