Refund, Cancellation & Subscription Policy

1. Picy Studio Subscription Structure (Exclusively for Studios & Photographers)

Picy offers software subscriptions and proofing passes engineered exclusively for professional wedding photographers and studio owners utilizing client proofing galleries, high-speed cloud storage, 1-Click Lightroom sync, and studio CRM tools.

2. 1-Click Cancellation & Renewal Cutoffs

We believe in total freedom with zero lock-in contracts:

• Instant 1-Click Cancellation: You can cancel your subscription renewal at any time directly through your Dashboard > Settings > Billing & Invoices with a single click. No phone calls or retention hurdles required.
• Renewal Cutoff Timing: Cancellations must be initiated at least twenty-four (24) hours prior to your next recurring renewal date to ensure the automated payment mandate is cancelled before bank processing.
• Active Service Retention: Upon cancellation, your account retains full access to all active features and galleries until the end of your already paid billing cycle.

3. Subscription Refund Eligibility

Due to the immediate provisioning of Cloudflare R2 high-speed storage infrastructure and bandwidth upon account activation:

• 60-Day Free Trial & ₹2 Mandate: The ₹2 mandate authorization fee is non-refundable as it serves to verify payment credentials and activate Cloudflare R2 infrastructure. The 60-day trial itself is completely free with no usage charges.
• Accidental Renewals: If you intended to cancel before Day 61 or prior to your next monthly renewal, you may request a refund within forty-eight (48) hours of the renewal charge, provided you have not published new client galleries during the new billing cycle.

4. Marketplace Escrow & Creative Milestone Bookings

For users hiring second shooters, drone pilots, or album retouchers via the Picy Escrow Marketplace:

• Cancellation Before Commencement: If an order or shoot is cancelled prior to work or shoot commencement, 100% of the escrow balance is refunded immediately to your original payment method.
• Completed Milestones: Funds released upon milestone delivery and client approval are non-refundable.
• Unsatisfactory Delivery / Dispute: If a creator fails to show up or delivers incomplete work, you may raise a formal dispute. Our dispute arbitration team reviews raw logs, timestamps, and communications within 3–5 business days to issue full or partial escrow refunds.

5. Digital Assets (Lightroom Presets, LUTs, Album PSDs) & Creator Commissions

Freelance creators sell Lightroom presets (.xmp, .dng), cinema LUTs (.cube), and wedding album PSD templates on Picy with zero listing fees and zero monthly subscription fees.

Picy retains only a 10% platform commission per successful sale, and the creator receives a 90% direct bank payout via weekly UPI/NEFT settlements. Because digital asset downloads are irrevocable and immediately accessible via WhatsApp/email upon purchase, all digital store sales are final and non-refundable once the file link is generated or downloaded.

6. Refund Processing Timelines

Approved refunds are credited back directly to the originating payment instrument (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business days according to Reserve Bank of India (RBI) payment settlement guidelines.

For billing inquiries or refund status, email us at contact@picy.in or contact WhatsApp support at +91 88489 10823.